Frequently Asked Questions

GENERAL QUESTIONS

Yes, you can cancel your order on most items, unless it has already been shipped. Once received, you are welcome to return the item for a full refund, unless the item has been marked as final sale. We encourage you to call our customer service at any time for further questions and information.

For the most part, yes. If available, the original packaging and paperwork will be mentioned in the item description.

SHIPPING

Yes, cost varies based on buyer location. A customs and tax fee may apply depending on the country. Please contact our customer service for specific inquiries.

Yes, we offer free shipping on all items in the U.S. For international orders, we offer free shipping, but a customs and tax fee may apply depending on the country.

We ship most items within one business day with priority FedEx mail and next-day delivery. All orders are shipped, insured and signature required. Once the order ships, a shipping confirmation e-mail with a tracking number is sent.

PAYMENT AND FINANCING

We accept VISA, MasterCard, American Express, and Discover credit cards, and bank wire. In some instances we will accept Zelle payments but this must be verified with a sales associate before. Credit card fees and sales tax apply – please verify with an associate. We want to give you the best deal – ask us about our bank wire discount. For credit card transactions, you must provide us with a copy of both the credit card as well as your driver’s license. 

Affirm

Rates from 0–36% APR. For example, a $800 purchase might cost $72.21/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners:

affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

For licenses and disclosures, see affirm.com/licenses.

Yes, we work closely with Affirm, and you are able to finance your order.

SELLING MY JEWELRY

Right away! Either visit our store in Miami, or if you are out-of-network, you can submit your information on our “sell your jewelry” tab on our website and our sales representative will contact you as quick as possible within 24 hours.

We buy mostly everything—vintage, fine, signed, & estate jewelries. We are known to pay higher than most other companies. Visit our store or simply follow the steps online through our website and send us a picture to get a quote within 24 hours.

All packages and shipments are fully insured, so you never have to worry about shipping.  Please make sure to securely pack and double box your items. We will provide you with a free shipping label.

PRODUCT

You are welcome to visit our store in Miami, FL to fit and size your item according to your needs. If you are unable to visit our store, you can ship it back to us and we will happily work with you every step of the way to tailor your item and make sure you are 100% happy.

Yes, we offer appraisals for an additional cost of $75.

AUTHENTICITY

We provide 100% lifetime guarantee of authenticity. Continuing to serve our customers and gain trust in our name is our mission.

Each product we accept is put through a multiple-point, brand-specific authentication process by a team of luxury experts. For fine jewelry pieces, our gemologists use 10x binocular microscopes and loupes to inspect items, along with gem-specific instrumentation to determine the natural or synthetic origin of each piece. If necessary, for some brand items like Cartier, Van Cleef & Arpels and Tiffany & Co., we send the item to their flagship store for further authentication.

RETURNS

Yes, we will accept all returns within 3 days, unless the item was marked as final sale. We will give you a 100% refund and send you a free shipping label with instructions for the return. If the item has been used, we are unable to refund it.

Email us at [email protected] and we’ll send you an insured prepaid shipping label for your return.

OTHERS

You can always reach us at [email protected] for any questions you may have. If your request is urgent you can call us at 1-786-482-8100.

Just email us at [email protected] and we’ll cancel your transaction right away!

MISC

As a long-standing means to preserve capital and due to its rarity, gold is one of the most targeted commodities to counterfeit. All jewelers worldwide would invest heavily in learning how to appraise precious metals. As for spotting fake gold, there are four common ways to spot the not.

  • Check magnetism – Real gold should never be magnetic
  • Check the weight – Very high density. A 1 CM cube of gold should weigh 19.3 grams
  • Check sound – Tools can be used to check specific frequencies that real gold produces
  • Check electrical conductivity – Devices that measure electrical conductivity can spot fake gold.

Depending on what type of jewelry you’re trying to appraise, there are a few ways to distinguish whether the jewelry is fake or not.

  • Check marking on precious metals
  • Magnetic properties
  • Reaction with acid
  • Weight test
  • Sound test
  • Bread – there’s a technique to see if there is oxidation
  • Barcode
  • Color
  • Smell
  • Ceramic plate

AP or Audemars Piguet is one of the most expensive watches out there, you can spot a fake AP based on the following:

  • Metal finish – Royal Oak has a very fine brush finish that runs vertically throughout the watch
  • Tapisserie Pattern – Forgers commonly forgo the complicated Tapisserie pattern on the dial.
  • Dial Pattern – Numbers, dates, space, and size are common features you can compare from real and fake AP watches.
  • Rotor – Check how shiny and smooth the rotor is, it shouldn’t have jagged edges.
  • Movement – Fake AP would never have the same internal mechanisms compared to the real ones.



Out of all the luxury watch brands, Rolex would likely be the most counterfeited due to its prestige and popularity. Here are some tips to spot a fake Rolex watch:

  • Magnification – Genuine Rolex magnifies the date 2.5 times.
  • Weight – If it feels light, it isn’t right.
  • Serial Number Hallmarks – Perfectly marked in solid and very fine lines that actually glow in light at an angle like a diamond cut edge.
  • Stampings – Some fake watches don’t bother to put the Rolex name or the famous crown logo on the watch.
  • Water Resilience – All Rolex are 100% water-tight.

One of Cartier’s most popular and adored jewelry is the love bracelet. Given that the luxury brand has made a name that even queens and kings acknowledge, it is also a target for counterfeit experts. Here are four ways to determine the authenticity of a Cartier Love Bracelet:

  • Check the screws – Perfectly stamped into the metal
  • Check the hallmarks and logos – Stamped with a hallmark that indicates metal quality. (18k gold are stamped with ‘750’ and Platinum Love Bracelets are marked with ‘950’
  • Feel the weight and evaluate the quality – Should weight between 30 to 38 grams depending on the model you’ve selected
  • Compare its price – If the price seems too good to be true, you’re probably right.

Choosing an engagement ring your significant other would wear for the rest of their life can sometimes be challenging. Here are the top 5 tips we can share before you make a purchase:

  • Think of her style
  • Pick your ring shape
  • Know the types of diamonds, cuts, color, clarity, and carat weight
  • Choose your ideal metal
  • Don’t be afraid to think outside the box

To maintain your jewelry and extend its lifespan, you must keep it clean and beautiful. Make sure to follow these steps to avoid any damage. It depends on what type of jewelry you own. Cleaning silver, gold, or other precious metals has different techniques.

  • Silver: Use tinfoil, baking soda, and some salt then pour boiling water to remove any tarnish. Then dry gently with a lint-free cloth.
  • Gold: bracelets, watches, and chains should be given a gentle bath in lukewarm water. A few drops of mild soap are also recommended.
  • For Luxury Jewelry: Similar to cleaning gold, use a dish, some lukewarm water, and a soft toothbrush. You may also use a mild detergent or soap as it is not harsh on fragile materials.

You can use various methods to clean your watch, and it may also depend on its water resistance.

Leather:

  • Method 1: Toothpaste, baking soda, and water
  • Method 2: Soap
  • Method 3 (For leather watches): Leather cleaning composition

Metal:

  • Method 1: Detergent
  • Method 2: Ammonia solution (use with care, make sure to follow the instructions and read the warnings)
  • Method 3: Baking soda and vinegar

Gold: 

  • Toothpaste

Using a wrist sizer would be the best way to measure the size of the watch or bracelet.

We know it’s hard to trust immediately. Take time and ask some questions. Here are some questions that you might want to ask before buying:

  • What are the return, warranty, and exchange policies?
  • Are there free cleaning and repairs for any period?
  • Do you offer insurance for the purchased piece?
  • What are the payment options available?
  • Do you have a qualified diamond grader to check every stone?
  • Where do you source your diamonds from?
  • What happens if a stone falls out?

The myth that Rolex is silent and its hands do not produce sound is one of the famous myths circling the brand. Rolex watch enthusiasts and expert watchmakers around the world concluded that Rolex indeed produces a ticking sound but on a different scale, it’s almost silent due to not using the quartz mechanisms for its watches.

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