I worked with Brilliance remotely to purchase a used Chopard. I had worked with multiple dealers previously but Brilliance stood out far and away above the rest. Their responsiveness, detailed descriptions, and transparency / accommodation during negotiations were all top notch. Once the purchase was finalized, the watch was in my hands in <18 hours (1500 miles away). I knew up front mine did not come with an original box, but the brilliance packaging/ steps to protect the watch during transit were above expectation. It even came with a receipt from a waterproofing test which was unexpected but a nice touch. In a world where it can be difficult to earn trust over the internet/phone, Brilliance definitely passes the test with flying colors. Highly Recommended.
Brilliance Jewels was a game changer. I’ve always been skeptical about buying fine jewels online. Purchasing my watch online was a great experience thanks to their customer service who helped me get rid of any doubts I had.
Brilliance Jewels has excellent customer service. Everyone who works there is very friendly and it was with ease that I could purchase an engagement ring from them. Michael was super helpful and gave me outstanding prices compared to other stores in the building. It was overall a great experience and I would really recommend to anyone who is looking for high quality jewelry for great prices. Most definitely coming here again when I need to make another purchase!
This review is dedicated to Michael and his team. I was hesitated at first because it is a big purchase for me but Michael made everything went smoothly and safe. Their price is the best price I’ve seen. They also provide overnight shipping! Excellent customer service with authentic luxury pieces at reasonable price!!! You cannot find anywhere else!! If I want to buy more luxury items, there is only one place I think of: Brilliance Jewels! Thank you Michael and team.